Do you deliver baked goods to offices in Houston?
Yes. TWICE provides office and group delivery within its confirmed Greater Houston service area, including Cypress and surrounding communities. Submit the delivery ZIP with your request so coverage can be confirmed before invoicing.
Can I place a one-time office order without joining a plan?
Yes. One-time office and group orders begin at 2 dozen. They work well for meetings, training days, staff appreciation, birthdays, church gatherings, client gifts, and team events.
What is the minimum office order?
The minimum standard office or group order is 2 dozen. Larger quantities, cakes, individual packaging, and custom arrangements are quoted separately.
What is the difference between Classic and Mixed Breakfast?
Classic includes 2 dozen classic cinnamon rolls. Mixed Breakfast includes 1 dozen classic cinnamon rolls and 1 dozen eligible muffins. Blueberry and lemon crumb are standard muffin options. Banana products depend on ingredient readiness and production capacity.
When are recurring office deliveries made?
Recurring plans are normally delivered Tuesday mornings between 8:00 AM and 10:00 AM. The exact schedule and delivery location are confirmed during setup.
Can we change our assortment or skip a delivery?
Yes. Submit assortment changes, quantity requests, skips, or pauses at least 48 hours before the scheduled delivery. Changes are subject to production and delivery availability.
How does billing work?
TWICE invoices through Square. The first invoice must be paid before the first scheduled delivery. Recurring invoices are issued on the first of each month, and the starting month is prorated based on the deliveries scheduled to occur.
Can we cancel a recurring plan?
Yes. Plans are month-to-month and may be canceled before the next monthly billing date. A delivery canceled less than 48 hours before its scheduled time may still be charged.
Do unused deliveries roll over?
No. Scheduled deliveries do not automatically roll into a future month. Contact TWICE before the 48-hour cutoff when a skip or schedule change is needed.
Can TWICE serve a larger office or event?
Yes, subject to availability. Submit the team size, delivery ZIP, date or cadence, and requested products. TWICE will confirm whether a custom office plan or event order can be accommodated.
Do your products contain allergens?
TWICE products may contain wheat, dairy, eggs, and nuts and are prepared where common allergens may be present. Include any allergy or dietary questions in the inquiry before ordering. Do not describe any product as allergen-free unless explicitly verified.